Q. Are the clothes and Sneakers real
Welcome to YIODESIGNER store we buy our products directly from the factories. Due the low price. We can not offer any guarantees regarding the authenticity of all products. The only thing we can guarantee is quality. Please keep this in mind before buying. Most of products are made identical as the originals. Some of them even made in same factories. Almost all products come with branded box/ dustbag. Also all products have labels
Q. Do all your products come with original packaging ?
A. Yes, all our products come with original packaging and they all are brand new.
Q. Is this website safe?
A. Yes and that’s why to make you feel safer, we accept payments through SSL-secured Stripe payment gateway.
Q. What if I don’t like your product?
A. We are sure you will love them but even if you don’t, we will return them without asking any questions.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in UK, Germany, Dubai & Hong Kong.
Q. How long will it take for my items to arrive?
A. It will usually take less than 5-7 days for all orders to arrive during covid it can go 10-14 days. Shipping times vary from product-to-product based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 3-4 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q. Is shipping really FREE?
A. We charge flat rates 9.99 GBP, and we ship free for orders over 200 GBP.
Q. Where is you company located?
A. We have an office in the beautiful country: United Kingdom; Supply warehouses in: UK – Germany – Hong Kong – Dubai/Bahrain.
Q. Which currency will I be charged in?
A. We processes all orders in Dollar, Euro and Pound. While the content of the cart is displayed in several currencies, you will checkout using Dollar, Euro or Pound at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all major credit cards including Visa, Mastercard. Also you can pay in Europe with IDEAL, Bancotact(Mistercash) , Sofort, and some countries also Paypal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends on where you are located and if you order more than one piece.